As small business owners, we have to be aware that customer service matters and it matters probably more than anything else. And we all know that word-of-mouth advertising, which truly is the most effective form of advertising, gets spread 100 times faster when service is bad than it ever does when it's good.
Just a little reminder for us all. I guess if you're a big dog with millions of customers you can get away with crappy customer service, but a small business owner in a small town definitely can NOT afford that luxury. Be good to your customers and they'll be good to you.
Thank you and have a great day!