You've heard it 1000 times before – "The Customer Is King!" Customer service has to be at the forefront of our thinking when it comes to representing ourselves anywhere, whether it be online, on the phone, or in person. Well, apparently some customer service representatives haven’t gotten the memo on that. Or they misread “king” to be “krap.”
Today I had to pay a visit to my wireless carriers retail outlet. My wife's phone had begun to overheat and it was less than a month old. I thought I could just go in there and swap it out. I was wrong. Boy, howdy, was I wrong!
I'm greeted at the door by a pleasant enough young woman who wants to "check me in" so, I give her my name and explain in detail why I’m there. She tells me to take a seat at an empty table and someone would be with me soon (I'll find out later that my “soon” and her “soon” are very different). I find an open spot and see that all the other tables have someone sitting at them. There are two representatives, each helping a customer. I take a seat and get out my phone to check Facebook to pass the time, which I noticed to be 9:10 AM.